racv total care terms and conditions racv total care terms and conditions

103 0 obj RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB) Any additional costs above the annual specialist towing Entitlement amount will be at your expense. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. Brisbane QLD. A licenced person (including a member) who is travelling in the Eligible Vehicle and who requests Services following a Breakdown. They comply with the manufacturers specifications for your vehicle and the relevant Australian Standards. endobj If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). Some Remote Areas restrictions may apply. Travel Entitlements cannot be used towards payment for prebooked travel arrangements. hT]o8+xCnDJ$`IPM L[DeI4%s;,W"(!(*5o2SQ This code gives customers 20% off at Lucy Bel. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. Call 1300 468 931 or save time. (a)Alternative passenger transport of economy class air, rail or coach for up to 5 people. Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in the terms and conditions. Yes, you can pay for your yearly subscription upfront or by the month. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) The RACQ Ultimate RV product can be purchased by any permanent resident of Australia, with an Australian residential address and on the condition that the Nominated RV satisfies the conditions and limitations outlined below. Mid-level option that includes 60km of metro and regional towing, plus essential taxi, accommodation and car hire benefits. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) For policies with a start date from 7 July 2020 - 6 June 2021 or with a renewal effective date from 10 August 2020 - 11 July 2021. Terms and conditions may include: Intellectual property rights Termination clauses Governing law clause DMCA notice clause Limitation of liability Enforceability clause Arbitration clause Confidentiality clause Indemnification clause RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB) Terms and Conditions for which an ERA Subscription Fee has been paid for the period during which Service Proof of this may be required at the time of claiming entitlements. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. Features Include: 6 Speed Auto Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise Control Traction Control Stability Control Airbag Safety Power Windows CD/MP3 Player AUX and USB . If you run out of fuel in Victoria, we'll bring you up to 5 litres of free fuel to get you to the nearest service station. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). Premium emergency roadside assistance package with more, for families with If the Caravan or Trailer being towed by the Eligible Vehicle experiences a minor mechanical or electrical Breakdown, an RACQ patrol will attend within your Entitlements. This Entitlement is for one tow per Breakdown at no charge. Membership in RACQ in accordance with RACQs Constitution. RACQs Excess Use program is used to identify, monitor and assist those members with roadside assistance who are deemed to have made excessive requests for service. . Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. Size and Weight Restrictions Weight (GVM*) Height Width Length^ TOTAL CARE 8 Tn 3.3m 2.5m 9.0m 10'9" 8'2" 29'6" * GVM (gross vehicle mass) of a vehicle means the maximum loaded mass Call us on 13 RACV to change your vehicle. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. You can get emergency roadside assistance 24 hours after you purchase your subscription. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB) This site will not function correctly without JavaScript enabled.Please Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. 109 0 obj A vehicle with one or more motors that are partially or solely powered by electricity for propulsion. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $330. endobj A waiting period of 72 hours applies for all additional Entitlements from the start date of all Plus Care, Ultra Care and RACQ Ultimate products. Flights are only available on a commercial scheduled service airline. Where a sea crossing or vehicle storage is required you must pay the costs of the crossing or storage costs. Great for people who travel in-and-out of town. A legal document with the terms and conditions of your cover, such as inclusions and exclusions. RACV TC , has really looked after me on 3 occasions , one time when on my BMW bike in WA and the 2 others in a 4x4 in WA and NT , accomodation and car hire every time , in Darwin it was the busy season they paid a fair bit above the limit for accomodation . Jump starts may be provided, up to 24-volt boost start only. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. If the annual limit is exceeded, you must pay any costs of us providing Services to you until your limits reset. The driver kept banging on about having RACV Total Care with the 100km towing limit. A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. If u want to go on an expedition get a Land Rover, if u want to come home from an expedition get a Landcruiser!. RACV Total Care also provides you with a number of Personal Benefits, as follows: - The Total Care benefits RACV will provide up to described above cover you, not only when you are driving the Vehicle nominated on your subscription, but also any other Eligible Vehicle. For policies with a start date from 24 August 2018 - 12 October 2020 or with a renewal effective date from 1 October 2018 - 27 October 2020. <>/Filter/FlateDecode/ID[<116D2E55D21DB2110A0002F7D0EABCFF>]/Index[84 26]/Info 83 0 R/Length 97/Prev 353130/Root 85 0 R/Size 110/Type/XRef/W[1 3 1]>>stream endobj 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. They're not perfect when it comes to getting to very remote places especially at high demand times like public holidays. Mobile: 0411 882 822. **For more details regarding ineligible vehicles, seeterms and conditions. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB) RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) Free fuel if you run out (in Victoria only). Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. But I pull over to check. 2Shell Width Based on our current members, we suggest: RACV Roadside Careif youre more of a city driver and rarely travel to regional or rural areas. RACV experts debunk ten of the most common petrol myths. Out of charge Car insurance provides protection from losses resulting from owning and . We've helped with over 800,000 jobs in 2021 alone. The member will have the rights set out in the Constitution for their membership class. By using our site, you agree to us collecting this information and to ourPrivacy Charter. expired $12 Refund on Extra Care, $30 Refund on Total Care @ RACV L Snoozin on 28/06/2020 - 20:32 racv.com.au Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) How much you pay depends on what level of cover you choose. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. Read More. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. 86 0 obj Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. Technician arrives to get. If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. If the key to your Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your Entitlements. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB). RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB) RACQ will cover the cost of base fares or rates. RACV total care covers all your vehicles including motorbikes and push bikes. The value of Entitlements provided to you under any option or combination thereof will not exceed the maximum total within any one subscription year. A location along the most direct route from a Breakdown site to the Attending RACQ Service Providers Premises. If you reside at a location for four weeks or more, this may be classified as your permanent place of residence. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. General Manager, Motoring & Mobility. Prices valid as of 1 February 2023 and are subject to change. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB) This correspondence can be addressed to: RACQ Group Member Relations State-based motoring clubs sell it outright (e.g. Complete Care is all round cover for people who sometimes travel longer distances and often have things in tow. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). Usually, well have someone out to help you within an hour of your call. Eligible products for Memberships currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products (excluding Cash PassportTM Platinum Mastercard). hbbd```b`` iXDL+0f. RACQ will consider an incident to have ended in respect of providing Service and/or Entitlements when the first of the following occurs: The decision as to whether Services can be provided for a particular vehicle will be at RACQs discretion. I am covered by RACV Total Care, which is supposed to cover breakdowns of "Any vehicle you are driving" to be towed to either an agreed location within a set distance, or to the nearest RACV service center for repair. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB) Yes there is reciprocal agreements for basic services. They all use the same roadside assistance number - 13 11 11. Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank. The Eligible Vehicle cannot or will not be repaired. Yes, a licensed driver using your nominated vehicle has access to your roadside assistance subscription. . Still waiting until cheap Tuesday to fill up with fuel? | HYBRID | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE Looking for an Uber approved car, or wanting to save on rising fuel costs ? The issuer of RACV Motor, VVC, Caravan and Trailer Insurance products, Insurance Manufacturers of Australia Pty Ltd (IMA), aims to develop, and we aim to distribute, retail insurance that meets our customers likely needs, objectives and financial situations. From that point any repairs are at your discretion and cost. RACV has this listed as the weight/length limits. $27 - $34.99 per hour. <>stream 90% of issues are fixed on the spot, so you can get moving again. Proof of the Drivers current residential address will be required when requesting Travel Entitlements. Lockout assistance will be provided at RACQs discretion, subject to the availability of specialist locksmith and/or parts. However if you require to exercise your premium membership rights when in another state you must inform the local organisation of this. If your Eligible Vehicles battery is flat we will provide a jump start, or when required, supply a RACQ battery for you to purchase, subject to availability. Youll be towed in your chosen direction up to the relevant kilometre limit. If you need to be towed further than this, there may be out-of-pocket costs. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) startxref GORDON OAKLEY. I did this when I blew an oil pump when in WA. For immediate help on the road, call 13 11 11. We've helped with over 800,000 jobs in 2021 alone. If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. If you have a caravan or trailer, Total Care or Extra Care might suit you they both include a level of assistance if the towing vehicle breaks down. 230039 receives commission for each policy sold or renewed. Coupon Codes The longer you stay with us, the more youll be rewarded. Youll also get an SMS if youre in metro Melbourne so you can track its arrival. With respect to a member, an entitlement to receive Roadside Assistance for any Eligible Vehicle that the member is travelling in. With Total Care, you can get service in any car you drive, as well as for the nominated vehicle. #12. Top-range breakdown assistance that includes 100km of metro and regional towing plus generous taxi, accommodation and car hire benefits. DEAL . Tow truck arrived at 1432. If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. Our top-range package with all the extras included. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. All entitlements will be subject to local availability. Some Remote Areas restrictions may apply. A trained mechanic will ask you questions and run a diagnostic test to find out whats wrong with your vehicle. The vehicle must be in good condition and meet the registration requirements of your state and territory. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB) Qualified mechanics on call, no matter how many times things dont go to plan. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. If youre already an RACV Member you may also be eligible for a discount on your yearly subscription. Fax: +61 3 9790 3065. 43475 points, See more recommended businesses in Melbourne Metro. There will be more to this as I'm awaiting a call from RACV today. Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) Add to Chrome. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. I have this from Stupidcheap. The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. $2375 DEAL. Ideal for those who drive in metropolitan areas. Complete Care, Comprehensive, Third Party, and Motorcycle Insurance. You will find that there are standard components included across several types of terms and conditions. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. Where the vehicle receiving service is a motorcycle and towing cannot be completed within the operating hours of the place of repair. It's great for those who mainly drive in metropolitan areas. If youre not an Emergency Roadside Assistance Member, dont stress. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Choose from three levels of roadside assistance with monthly or annual payment options. It should be read alongside your Certificate of Insurance. Explains how your premium is calculated, what excesses apply (basic, accidental damage and special) and benefits. . This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. This is for minor repairs such as fan belts and globes. On domestic-only policies, the standard excess is instead $100, which can be again be lowered to $0 when a higher premium is paid. RACVs road rules expert explains the five most commonly misunderstood road rules. If you frequently take road trips, drive long distances or go caravanning, RACV Total Care is the option with more value. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. The maximum distance measured across the body of the Caravan or Trailer. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans and Trailers. It has been used 0 times. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). If your needs arent covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired make sure youcall usfirst so we can authorise this for you. You're also covered in any other eligible vehicle you drive. Keep in mind that administrative fees apply for monthly payments (50c a month thats $6 over the year). Quality service at no extra cost Professional locksmith services may incur additional fees. Received text at 1217 - Tow truck wait time 140 minutes. You can add other vehicles at an extra cost. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB) For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB).